How SOL-X Improves Seafarer Mental Health and Well-being

The unique challenges faced by seafarers, including long periods away from home, isolation, demanding work schedules, and the inherent risks of maritime work, contribute to the potential for mental health issues. The COVID-19 pandemic has further exacerbated these challenges by adding uncertainties, disruptions, and concerns about health and safety. The designation of seafarers as essential workers during the pandemic has highlighted the importance of addressing their mental health needs. Several factors contribute to the mental health challenges in the maritime industry Mental: Seafarers can feel uncertainty, disorientation, anxiety, invasive thoughts and images and self-blame. Emotional: They can face Emotional numbness, guilt, shame, terror, rage, fear, sorrow, grief, and irritation onboard. Physical: Tiredness Headache Muscle tension Stomach pain Excessive heart rate Panic attacks Falling or staying asleep and difficulty concentrating can affect the operations onboard. Behavioural: Disengagement, and separation from others, conflict with others, refraining from speaking, thinking, or feeling about the traumatic event, loss of interest in previously enjoyable activities, suddenness or nervousness are the behavioural effects of stressors. It is imperative to develop a comprehensive strategy to address the mental health of seafarers that involves employers, industry stakeholders, and seafarers themselves. Maritime groups, shipowners, and regulatory agencies are working to enhance living conditions on board, offer sufficient medical facilities, and guarantee that seafarers have access to mental health care as part of their efforts to address seafarer wellness. Several technologies that offer resources, connectivity, and monitoring can be used to support the mental health of seafarers. They can be monitored in the areas of physical health, active time, heart rate and stress levels by wearing devices such as smartwatches. In the context of monitoring and managing their well-being, these data can be valuable. One such solution is Magellan X’s SOL-X. It is a connected worker platform that improves safety operations by anticipating incidents and improving compliance workflows. This solution is compatible with major connectivity protocols such as Wi-Fi, Bluetooth, and Long-Range Bluetooth. Few solutions to address seafarers’ mental health and how SOL-X helps. To address these challenges, the maritime industry has been taking steps to prioritise mental health and SOL-X is playing an important role. Rest time – Work Rest hours monitoring Seafarers work long hours onboard leads to high fatigue which is the main cause of mental issues. Also, almost all psycho-physical skills, such as strength, speed, agility, coordination, decision-making, and/or emotional equilibrium, may be negatively impacted. Due to the amount of activity involved in working on merchant ships, fatigue appears to be inevitable. SOL-X SmartWatch allows seafarers to track their work and rest hours. By efficiently managing working hours and workloads there is a lower risk of worker fatigue. Extreme heat stress Extreme heat is linked to elevated levels of irritation, depressive symptoms, and suicide rates. It may also have an impact on behaviour, leading to an increase in hostility. Also, elevated body temperature has been linked to issues related to memory, focus, and response. Prolonged exposure to high temperatures during sleep might aggravate and worsen symptoms related to mental health. The SOL-X SmartWatch measures the ambient temperature and humidity of the individual’s surrounding area and assesses potential heal-related risks. Seafarers onboard can stay alert and take precautions for their mental health. Fitness monitoring Physical activity plays an important role in improving mental health and overall well-being. Regular physical activity has been proven to have a variety of positive effects on mood, mental health, and brain function. It also gives the body a natural way to react to and overcome stress. Moreover, reaching fitness objectives and getting regular exercise may boost confidence and self-worth. Achievements in the physical realm support a healthy self-image. The SOL-X SmartWatch activity tracker feature helps in monitoring daily step goals based on industry standards and promotes healthy living among seafarers onboard. Seafarers Happiness Index In recent years there has been an increase in seafarer mental health awareness. This led to the development of several guidelines and policies to mitigate the issues seafarers are facing onboard and to promote overall well-being. The Mission to Seafarers conducts a quarterly survey called the Seafarer Happiness Index (SHI) to determine how those who work at sea are feeling. It contains questions to the seafarer on various aspects of their lives onboard like work-life balance, support from the crew and physical and mental well-being. The result of the survey helps key decision-makers and stakeholders in the Maritime industry to analyse the issues and areas of improvement. Having a data-driven worker safety solution can help to arrive at a more accurate Happiness index result and address the challenges in the seafarer’s health and well-being. Apart from using technology to improve seafarer well-being, maritime businesses can adopt steps like improved social interaction and adequate mental health awareness. They are vital to the overall well-being of seafarers. With the cross-culture and social barriers, seafarers should engage themselves in social activities onboard. By spending time with others or seeking support from others through conversations, seafarers can overcome the effects of isolation. Training sessions and workshops on mental health awareness to the seafarers could help shed light on the importance of mental issues and the significant need to address those.

SOL-X wins 2023 OH&S New Product of the Year

The Occupational Health & Safety New Product of the Year Award honours the outstanding product development achievements of health and safety manufacturers whose products are considered particularly noteworthy in their ability to improve workplace safety. SOL-X Connected Worker Health and Safety Solution has won the Fall Prevention and Noise & Vibration Monitoring category. One of the most common causes of fatalities and injuries at sites is fall accidents. The wearable-based fall detection solution assists in detecting falls in near real-time and from height when it occurs and minimises fatalities. The Fall Detection feature of the SOL-X Smartwatch helps in detecting falls from a height at a worksite and requests help with the Crew Assist function. During the event of a fall, the SmartWatch alerts the worker by displaying the name and location of the worker to the Supervisor and assures the individual worker that help is on the way. Moreover, acute and chronic hearing loss, Tinnitus and work-related stress are a few of the adverse effects of exposure to high levels of noise. Understanding this, Magellan X has come up with a unique noise monitoring feature in SOL-X SmartWatch. The feature helps in detecting high ambient noise in a working environment and triggers an alert. The winners of the awards will be recognised with an award ceremony and published in the November and December issues of Occupational Health & Safety magazine, as well as appearing on the industry leading ohsonline.com website.

SOL-X solution, a case study for the construction sector

Magellan X partnered with Da-Qiao Enterprise, an industrial construction services provider, in implementing SOL-X, our Connected Worker Health & Safety Solution at a construction site. This Partnership helped SOL-X Solution to expand its reach and resources to deliver even more comprehensive and effective solutions. Learn how this collaboration contributed in creating safer, more efficient, and environmentally conscious work environment in a construction site. Download the Case Study Learn More Watch the video Watch now! Our Partner Da-Qiao Enterprise

The Future of Wearable Technology: Magellan X Introduces 3 Brand New Features for SOL-X Intrinsically Safe SmartWatch

According to the International Labour Organisation, approximately 2.3 million workers die from work-related incidents yearly –this shocking statistic corresponds to over 6000 deaths every day. Many of these deaths could have been prevented if proper measures were in place. Yet there are still companies that lack the necessary visibility into worksite operations for effective risk management. Today, the modern solution is to employ cloud connected wearable technology. These devices share real time data insights so workers can quickly assess and respond to hazards and accidents. To meet the rising need for advanced safety technology, Magellan X developed the SOL-X SmartWatch, a wearable IIoT device that helps to send emergency alerts, manage workloads, and track health and environment data. In furtherance of its commitment to advancing the state of the art in personal safety technology, Magellan X recently introduced 3 all-new features to enhance the already robust capabilities of the SOL-X SmartWatch: Fall Detection, Noise Monitoring and Alerts, and Broadcast Message. 01. Fall Detection Falls from heights are one of the most common work-related accidents in industrial worksites. These types of accidents are not merely the results of slips or missteps. Site design and conditions, such as lack of physical barriers, fall protection systems, or proper maintenance of the working space, are key factors in determining the probability of such falls. When a fall from height incident occurs, the severity of the consequences of the fall will be dependent on the response time and quality of response. In order to create an effective fall detection feature, Magellan X first identified these 3 pain points when it comes to detecting falls: a. Speed of Response A swift and effective response can mitigate the harm inflicted by falls. However, various circumstances may prevent a fall victim from receiving help in a timely manner. Workers may not be aware of the dangers a fellow colleague is in, and an isolated victim may be unable to call for help independently due to the injuries sustained. Workers who witnessed the fall may be in shock, resulting in a delayed or inadequate response. b. Issues With Reporting Critical information must be relayed in a timely and accurate manner. However, there can often be obstacles to communication. For instance, the lack of first-hand knowledge can lead to a misinterpretation of the severity of events. Workers may also be reluctant to report a fall if it was due to human error/incorrect behaviour. c. Deliberate Falls A worker may intentionally drop from a height to reach their destination faster. Such events are more likely if worksite configuration and layout make taking the designated pathways inconvenient. Of course, a worker should not disregard their safety for the sake of efficiency. However, they may miscalculate the fall risk factor due to human error. What is in This Feature The SOL-X SmartWatch’s new fall detection feature was developed to address these 3 pain points. If a fall is detected by the SmartWatch’s accelerometer, the device automatically sends an alert to the Dashboard with the worker’s identity and last known location. This information will enable a more efficient and precise response from a site manager to address the situation, potentially reducing the severity of the harm inflicted. 02. Noise Monitoring and Alerts Singapore’s WSH Council reports noise to be a common occupational health hazard. Excessive or prolonged exposure to noise can cause acoustic trauma or hearing loss. It may also interfere with workers’ speech communication and their perception of warning signs. All of these can lead to disrupted job performance. Equipment, machinery, and processes in industrial worksites often generate high noise levels. Most companies in hazardous industries establish a Hearing Conservation Programme to prevent noise-induced deafness (NID), which usually involves a professional noise survey performed by a specialist. However, establishing such a programme and performing a noise survey report are typically labourious and time-consuming. Noise surveys are performed infrequently, often with lapses of a year or even years between each. Furthermore, they only take certain personnel into consideration and thus do not mitigate the risk for all workers. What is in This Feature In contrast to the Hearing Conservation Programme, the SOL-X SmartWatch’s new noise monitoring and alert feature provides continuous data points and more immediate and relevant feedback to counter noise-related issues. The SmartWatch provides noise level readings in near real time so users can take the necessary safety precautions. If a user is exposed to harmful noise levels, the SmartWatch alerts them so that they can respond to this potential hazard accordingly. Noise levels are measured 4 times per hour for each user. This data is then displaced on the SOL-X analytics platform and compared across different work groups at various locations within the worksite. When surfaced to HSSE and operations teams, these insights can be used to evaluate operations policies and tweak training programmes in a more focused manner. The collected data also helps to identify specific groups at higher risk of developing NID and identify areas of improvement to better ensure compliance with safety precautions on the worksite. 03. Broadcast Alerts Timely communication is critical to ensure the safety and effectiveness of operations. Suppose a hazardous gas leak is discovered somewhere on the worksite. Such critical information will need to be rapidly disseminated to all at-risk personnel to prevent or limit exposure to the toxic gases. This will also allow first responders spread across the site to quickly provide the necessary mitigation measure to the situation. Digital or analogue walkie-talkies are commonly used to relay information within industrial worksites. However, this form of communication has various limitations, which may result in the recipient not receiving the message in its entirety or at all. Transmission of the information on the ground may also result in broken messages that fail to convey the original intent and purpose. What is in This Feature The new message broadcast feature allows for the dissemination of information regardless of each worker’s location within a worksite. As such, supervisors and first responders can quickly implement and enforce the necessary measures to contain the situation. It also provides added assurance that workers on the ground will receive timely and accurate updates. Supervisors in control rooms can send precise text messages to specific SmartWatch users via the Dashboard to improve situational awareness or to perform a specific task. In the case of an emergency, this will allow for a faster and more targeted safety response. Through the SmartWatch, worksites will be able to provide periodical reminders on operations and health and safety matters. Sending these reminders will help SmartWatch users keep pertinent safety information fresh in their minds and to comply with the latest Standard Operating Procedures and health and safety requirements. Enhance Worksite Safety With The SOL-X SmartWatch When placed in a hazardous and unpredictable environment, effective communication and timely information can be vital to saving lives and preventing injuries. By increasing awareness of where workers are at all times and any hazards they may face, the SOL-X SmartWatch is a modern solution that can greatly transform the safety culture of worksites in hazardous industries.

Magellan X unveils the SOL-X SmartWatch’s latest features, adding a new dimension to worker safety

Singapore - 27 March 2023. Magellan X announces that the SOL-X SmartWatch, an ATEX certified safety smartwatch, will have three new features. The new features – Broadcast Message, Noise Monitoring and Fall Detection – will amplify the benefits of SmartWatch in providing a safe and secure work environment. The Annex contains illustrations of the SOL-X SmartWatch’s new features. One of the world’s first intrinsically safe smartwatches, SOL-X takes industrial safety up a notch by providing a connected worker platform. The existing features of the product include heart rate and heat stress monitoring, GeoFencing, Crew Assist and more. This SOL-X solution is also compatible with major connectivity protocols such as Wi-Fi, Bluetooth, and Long-Range Bluetooth. Download Press Release to know more.  

INTERTANKO updates its Crew Welfare Management and Mental Wellness guide

Using Leading Indicators to improve Safety and Health Outcomes‍“Today, Environment, Health and Safety (EHS) practitioners continue to rely on injury rates, absenteeism, and other lagging metrics despite the growing acceptance of the fact that these failure-focused measures are ineffective in driving continuous improvement efforts. ???????????????????????????? ????????????????????????????????????????, on the other hand, appear to offer a more useful gauge of EHS activity by providing early warning signs of potential failure and, thus enabling organizations to identify and correct deficiencies before they mature into accidents and injuries.” ‍– Campbell Institute, Transforming EHS Performance Measurement Through Leading Indicators‍Leading indicators are proactive measures as compared to lagging indicators. They are important as they can tell whether your safe and health activities are effective at preventing incidents. A good safety and health program uses leading indicators to drive change and lagging indicators to measure effectiveness. ‍They can play a vital role in preventing worker fatalities, injuries, and illnesses, as well as strengthening safety and health outcomes in the workplace. In addition to the social benefits, employers that use leading indicators to find and fix hazards can realize direct savings in their bottom line – production costs, workers’ compensation costs and other legal and regulatory costs that are commonly associated with incidents. ‍Leading indicators are a valuable tool regardless of whether you have a safety or health program, what you have included in your program, or what stage you may be at in your program. Learn more from this insightful read from Occupational Safety and Health Administration (OSHA). ‍ Captain Daniel AlcantaraHead of HSSE and Solution Delivery 30Y+ experience in leadership positions with NOL and AET Ship Management Head of Documents & Systems, Marine Superintendent & HSSEQ Master COC, Class 1 (Photo credits: Image from OSHA document on Using Leading Indicators to improve Safety and Health Outcomes)

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SOL-X PTE. LTD.
LEGAL NOTICE
(TERMS AND CONDITIONS OF USE)

1. Use of the SOL-X Website

By accessing, browsing and using this website or downloading data, material, text, images, videos or audio etc. from the website, you accept without limitation or qualification these Terms and Conditions. SOL-X Pte Ltd. (“SOL-X”) reserves all rights to amend or revised these Terms and Conditions and any services, data or information contained in or related to this website without prior notice. As such you are advised to regularly access these Terms and Conditions.

2. Copyright

All title, right and interest in trademarks, trade secrets, copyrights and other intellectual property rights of whatsoever nature in respect of or connected to this website shall vest and remain with SOL-X.

All trademarks, trade secrets, copyrights and other intellectual property shall be protected by the applicable laws and shall not be used in any way without the prior written permission of SOL-X.

3. Hyperlinked Website

You may come across independent websites, hyperlinked to SOL-X’s website (“Hyperlinked Website”). Kindly be informed that SOL-X has no control over the content of such Hyperlinked Website nor provides any warranty, representation or indemnity whatsoever in relation thereto. SOL-X shall not be deemed to endorse or accept responsibility of a hyperlink to or from a Hyperlinked Website.

4. Received Information

Information and data provided to SOL-X is furnished at the sender’s risk. Subject to the terms of any express undertaking or agreement, SOL-X makes no understanding to keep such information or data confidential to the extent permitted by applicable laws. SOL- X assumes no responsibility for loss or, unjustified access or alteration to, or transfer (whether or not erroneous or unjustified) to any third party, data or information provided to SOL-X.

5. Privacy Policy

Any personal data provided to SOL- X through this website will be used in accordance with SOL-X’s Privacy Policy. You may refer to SOL-X’s Privacy Policy here.

6. Exclusion of Liability

While SOL-X has made every attempt to ensure that the information contained in this website is accurate and up to date, SOL-X is not responsible or liable for any errors, inaccuracies or omissions, misuse or conversion of any data or information contained in, or derived from this website, or from the results obtained from the use of any data or information.

All information on this website is provided “as is” with no guarantee of completeness, accuracy, timelines or of results obtained from the use of this information and without warranty or representation of any kind, expressed or implied.

SOL-X provides no warranty, representation or indemnity that the use of material displayed on the website will not infringe the intellectual property rights of third parties.

SOL-X and/or its associated companies, directors, officers, employees, agents or representatives shall not be liable for any viruses or other malicious activities of whatsoever nature that may infect your computer, any other hardware, software or IT systems or other property on account of your accessing, browsing and/or using this website and any of its services or downloading of any material, data, text, images, video or audio from the website. SOL-X shall not be liable for any damages whatsoever due to a third party’s unjustified access to the website, passwords, data or information on the website.

SOL-X advises you to take the necessary measures to ensure that your computer, any hardware, software or other IT systems or other property are adequately protected from viruses or other malicious activities.

SOL-X and/or its associated companies, directors, officers, employees, agents or representatives shall not be liable for any decision made or action taken in reliance on the information on the website or for any loss, damage or claims of whatsoever nature (including but not limited to indirect and consequential loss) arising out of access to or use of this website, or its services, even if SOL-X is expressly advised of the possibility of any loss, damage or claims.

7. Law and Venue

This website, including these Terms and Conditions, shall be governed by the laws of Singapore and subject to the exclusive jurisdiction of the Courts of Singapore.

8. Unlawful Activities

SOL-X views seriously any unauthorised access (whether malicious or otherwise), alteration or modification of its website and/or the contents therein and will not hesitate to initiate and pursue appropriate legal action (civil or criminal) under the applicable laws.

9. Contact

If you have any questions or comments about the use of this website or your dealings with this website, you can contact: info@sol-x.co

Last Updated: 18 July 2024

SOL-X PTE. LTD.
PRIVACY POLICY

SOL-X Pte. Ltd. (“SOL-X”, “we”, “our” and/or “us”) is committed to safeguarding the Personal Information of our customers, vendors and users (“User” and/or “you”) who visit our website (“Website”). This privacy policy (“Privacy Policy”) sets out the ways in we collect your Personal Information, the purposes for which we use it and the instances where we share it with other individuals and organisations. “Personal Information” means any information relating to an identified or identifiable individual.

If you are an existing customer or vendor of ours, or a representative of an existing customer or vendor of ours, further details about how we use your Personal Information are set out in your/your employer’s customer/vendor contract with us. We may provide further notices to you at the point we collect your Personal Information, which will highlight any further information relating to our use of that Personal Information and, where applicable, provide you with the ability to opt in or out of selected uses.

This Privacy Policy is intended to explain our privacy practices and covers the following areas:

  1. What Personal Information about you we may collect;
  2. How we may use your Personal Information;
  3. How we protect your Personal Information;
  4. Contacting us and your rights to access and update your Personal Information; and
  5. How changes to this Privacy Policy and the Cookie Policy will be made.

This Privacy Policy applies to the activities for which SOL-X is a “data controller” which means that SOL-X decides why and how Personal Information is processed. SOL-X may also process User’s Personal Information as a “data processor” in the context of the services we provide to our customers. When we process Personal Information on behalf of our customers, customers determine “why” and “how” the Personal Information is processed. To learn more about the processing of your Personal Information in this context, please refer to their respective privacy policies.

If you are based in the European Economic Area (“EEA”) or the United Kingdom (“UK”) during your interactions with us (other than solely for travel purposes), the laws in those countries require us to provide you with additional information about our processing activities. We have included this information in the European Appendix.

1. Personal Information we may collect about you

We will collect and process all or some of the following Personal Information about you:

1.1 Personal Information you provide to us► Personal Information that you provide to us, such as when using the contact form on our Website, including your name, email address, other contact details;

1.2 Personal Information you provide when applying for a role at SOL-X► if you apply for a role at SOL-X through the Website, we may collect, where permitted by law and appropriate, your CV or résumé and contact details. We may also undertake criminal records or financial probity checks or other independent searches to assess your suitability for the position where permitted by, and in accordance with, applicable laws;

1.3 Our correspondence► if you contact us, we will typically keep a record of that correspondence;

1.4 Your feedback► we may ask you for feedback from time to time, that we use to help us to improve our service; and

1.5 Website and communication usage► details of your visits to our Website and Personal Information collected through cookies and other tracking technologies including, but not limited to, your IP address and domain name, your browser version and operating system, information about your device, traffic data, location data, web logs and other communication data, and the resources that you access.

2. How We Use Your Personal Information

In this section, we set out the purposes for which we collect, process, store and use Personal Information described above:

2.1 To communicate effectively with you and conduct our business ► to conduct our business, including to respond to your queries, to otherwise communicate with you, or to carry out our obligations arising from any agreements entered into between you and us;

2.2 To assess your application for a role at SOL-X ► to assess your application prior to entering into an employment contract with us and pursuant to laws to which SOL-X is subject (e.g. in relation to equal opportunities). This processing is a necessary pre-condition of entering into any future contract with you and for SOL-X to fulfil its employment duties with respect to other employees and you (should you be employed by SOL-X). If you are unable to provide us with the Personal Information we request for this purpose, we may be unable to assess your appropriateness for the job applied for or to communicate with you.

2.3 To provide you with marketing materials► to provide you with updates and offers, where you have chosen to receive these. We may also use your Personal Information for marketing our own products and services to you by post, email, and phone and, where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing.  We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you or you may opt out by contacting us as set out in the “Contacting Us” Section 4.2 below.

2.4 For research and development purposes ► to analyse your Personal Information in order to better understand your and our clients’ business and marketing requirements, to better understand our business and develop our products and services;

2.5 To monitor certain activities► to monitor queries and transactions to ensure service quality, compliance with procedures and to combat fraud;

2.6 To inform you of changes► to notify you about changes to our services and products;

2.7 To ensure website content is relevant► to ensure that content from our websites is presented in the most effective manner for you and for your device, which may include passing your data to business partners, suppliers and/or service providers;

2.8 To re-organise or make changes to our business► in the event that we: (i) are subject to negotiations for the sale of our business or part thereof to a third party; (ii) are sold to a third party; or (iii) undergo a re-organisation, we may need to transfer some or all of your Personal Information to the relevant third party (or its advisors) as part of any due diligence process for the purpose of analysing any proposed sale or re-organisation. We may also need to transfer your Personal Information to that re-organised entity or third party after the sale or reorganisation for them to use for the same purposes as set out in this Privacy Policy.

2.9 In connection with legal or regulatory obligations► We may process your Personal Information to comply with our regulatory requirements or dialogue with regulators as applicable which may include disclosing your Personal Information to third parties, the court service and/or regulators or law enforcement agencies in  connection  with  enquiries, proceedings or investigations by such parties anywhere in the world or where compelled to do so.  Where permitted, we will generally direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime.

3. Transmission, storage and security of your Personal Information

3.1 Security over the Internet

No data transmission over the Internet or website can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your Personal Information in accordance with applicable privacy and data protection laws.

All Personal Information you provide to us is stored on our or our subcontractors’ secure servers and accessed and used subject to applicable security policies and standards.

3.2 Sharing Your Personal Information

We may disclose Personal Information for the purposes we explain in this notice to service providers, contractors, agents, advisors (e.g. legal, financial, business or other advisors) that perform activities on our behalf and to other third parties in connection with our legal and regulatory obligations (as described above).

Our Website may contain links to other third-party websites. If you follow a link to any of those third-party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your Personal Information.  Please check these policies before you submit any Personal Information to such third-party websites.

3.3 Export to other countries

Your Personal Information may be accessed by staff or suppliers in, transferred to, and/or stored at, a destination outside the country in which you are located, whose data protection laws may be of a lower standard than those in your country. We will, in all circumstances, safeguard Personal Information as set out in this Privacy Policy.

3.4 Retention of Personal Information

Our retention periods for Personal Information are based on business needs and legal requirements. We retain Personal Information for as long as is necessary for the processing purpose(s) for which the Personal information was collected, and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired, or to comply with regulatory requirements regarding the retention of such data. When Personal Information is no longer needed, we either irreversibly anonymise the data (and we may further retain and use the anonymised information) or securely destroy the data.

4. Your Rights and Contacting Us

4.1 Updating Personal information

We will use reasonable endeavours to ensure that your Personal Information is accurate. In order to assist us with this, you may notify us of any changes to the Personal Information that you have provided to us by contacting us as set out in the “Contacting Us” Section 4.2 below.

4.2 Contacting Us

If you have any questions in relation to this Privacy Policy, please contact our data protection officer at info@sol-x.co or write to us at: 65 Chulia Street #48-03/04, OCBC Centre, Singapore 04951383.

4.3 Changes to our Privacy Policy

We may change the content of our Website and how we use your Personal Information from time to time. If we change this Privacy Policy, we will update the date it was last changed below.  If these changes are material, we will indicate this clearly on our Website.

European Appendix

The European Appendix to this Privacy Policy applies if you are based in the EEA or the UK during your interactions with us (other than solely for travel purposes) and SOL-X processes your Personal Information as a data controller.

It sets out the additional information that we are required to provide you under European data protection law (“EU DP Law”), including information about rights that you have in relation to your Personal Information that we handle.

Why we collect your data, and who we disclose it to

Under EU DP Law, we are required to inform you of the “lawful bases” on which we rely to process your Personal Information. Below we set out the purposes for which we collect and use Personal Information and the “lawful bases” that we use for each of the purposes mentioned in Section 2 of this Privacy Policy. You can find an explanation of each of the grounds relied on below:

EU Use Bases Table

Processing activity Reference to Privacy Policy Lawful bases
Purpose for which we collect and use personal information
To communicate effectively with you and conduct our business
2.1
  • contract performance
  • legitimate interests (to enable us to perform our obligations and provide our services to you)
To assess your application for a role at SOL-X
2.2
  • contract performance
  • legal obligations
  • legitimate interests (to enable us to fulfil our employment duties with respect to other employees and you (should you be employed by SOL-X)
To provide you with marketing materials about SOL-X’s products and services
2.3
  • consent
  • legitimate interest (to keep you updated with news in relation to our products and services)
For research and development purposes
2.4
  • legitimate interests (to allow us to improve our products and services)
To monitor certain activities
2.5
  • legal obligations
  • legal claims
  • legitimate interests (to ensure that the quality and legality of our services)
To inform you of changes
2.6
  • legitimate interests (to notify you about changes to our products and services)
To ensure website content is relevant
2.7
  • legitimate interests (to allow us to provide you with the content and services on the websites)
To re-organise or make changes to our business
2.8
  • legitimate interests (in order to allow us to change our business)
For compliance, including enforcing our rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency
2.9
  • Legal obligations
  • Legal claims
  • Legitimate interests (to defend, prosecute or make a claim against you, to cooperate with law enforcement and regulatory authorities)
Use Bases
Consent: where you have consented to our use of your Personal Information (you will have been presented with consent language in relation to any such use), You have the right to withdraw any consent you previously provided to us regarding the processing of your Personal Information, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before your consent withdrawal. You may withdraw your consent by contacting us as set out in Section 4.2 (Contacting Us) of this Privacy Policy.
Contract performance: where your Personal Information is necessary to enter into or perform our contract with you.
Legal obligation: where we need to use your Personal Information to comply with our legal obligations.
Legitimate interests: where we or a third party have a legitimate interest in using your Personal Information. We only rely on our or a third party’s legitimate interests to process your Personal Information when these interests are not overridden by your rights and interests.
Legal claims: where your information is necessary for us to defend, prosecute or make a claim against you, us or a third party.

Where applicable, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so. If you do not provide Personal Information when requested, you may not be able to benefit from our service if that information is necessary to provide you with it or if we are legally required to collect it.

Export outside the EEA

Your Personal Information may be accessed by staff or suppliers in, transferred to, and/or stored at, a destination outside the country in which you are located, including Singapore, whose data protection laws may be of a lower standard than those in your country. We will, in all circumstances, safeguard Personal Information as set out in this Privacy Policy.

Where we transfer Personal Information from inside the EEA to outside the EEA, we may be required to take specific additional measures to safeguard the relevant Personal Information. Certain countries outside the EEA have been approved by the European Commission as providing essentially equivalent protections to EEA data protection laws and therefore no additional safeguards are required to export Personal Information to these jurisdictions (please see the full list here: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en). In countries which have not had these approvals, we will establish legal grounds justifying such transfer, such as EU Commission-approved model contractual clauses, or other legal grounds permitted by applicable legal requirements.

Please contact us as set out in Section 4.2 (Contacting Us) of this Privacy Policy if you would like to see a copy of the specific safeguards applied to the export of your Personal Information.

Your Additional Rights

If you have any questions in relation to our use of your Personal Information, you should first contact us as Section 4.2 (Contacting Us) of this Privacy Policy. Under EU DP Law, you may have the following additional rights in relation to your personal information to those set out in this Privacy Policy. Under certain conditions, you may have the right to require us to:

  • provide you with further details on the use we make of your information;
  • provide you with a copy of information that you have provided to us;
  • update any inaccuracies in the Personal Information we hold (please see Section 4.2 of this Privacy Policy);
  • delete any Personal Information the we no longer have a lawful ground to use;
  • where processing is based on consent, to withdraw your consent so that we stop that particular processing (please see Section 2.3 o f this Privacy Policy in relation to marketing);
  • to ask us to transmit the Personal Information you have provided to us and we still hold about you to a third party electronically;
  • object to any processing based on the legitimate interests ground unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights; and
  • restrict how we use your Personal Information whilst a complaint is being investigated.

Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege).  If you exercise any of these rights, we will check your entitlement and respond in most cases within a month.

If you are not satisfied with our use of your Personal Information or our response to any exercise of these rights you have the right to lodge a complaint with a data protection regulator in your country of residence, place of work or where an incident took place.

Contacting Us

If you have queries about any part of this European Appendix, please contact us as set out in Section 4.2 (Contacting Us) of this Privacy Policy.

If after contacting us you do not feel that we have adequately addressed your concerns, you may contact the data protection regulator in your country (the EEA data protection regulators are listed here: https://edpb.europa.eu/about-edpb/about-edpb/members_en).

Last Updated: 18 July 2024

SOL-X PTE. LTD.
COOKIE POLICY

1. Use of Cookies

By browsing or using the SOL-X Website (“Website”), you consent to our use of cookies to collect information on your Website usage data and improve your online experience when browsing or transacting using the Website.

A cookies is a small file placed on your computer’s hard drive that helps to analyse web traffic or let you know when you visit a particular site, and can include information about the way you use a website, your choice of internet browser, the type of device you are accessing from, and where you are in the world. In particular:

  • Cookies allow web applications to tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences, but a cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.
  • Traffic log cookies enable us to identify which pages are being used and help us to analyse data about webpage traffic to tailor services to your needs. The information is used for statistical analysis, and the data is removed from the system thereafter.

You can choose to accept or decline cookies in the course of browsing the Website. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Website.

2. Contact

If you have any questions or comments about the SOL-X’s cookie policy, you can contact: info@sol-x.co

Last Updated: 18 July 2024