How SOL-X Improves Seafarer Mental Health and Well-being

The unique challenges faced by seafarers, including long periods away from home, isolation, demanding work schedules, and the inherent risks of maritime work, contribute to the potential for mental health issues. 

The COVID-19 pandemic has further exacerbated these challenges by adding uncertainties, disruptions, and concerns about health and safety. The designation of seafarers as essential workers during the pandemic has highlighted the importance of addressing their mental health needs. 

 

Several factors contribute to the mental health challenges in the maritime industry 

Mental: Seafarers can feel uncertainty, disorientation, anxiety, invasive thoughts and images and self-blame.  

Emotional: They can face Emotional numbness, guilt, shame, terror, rage, fear, sorrow, grief, and irritation onboard.  

Physical: Tiredness Headache Muscle tension Stomach pain Excessive heart rate Panic attacks Falling or staying asleep and difficulty concentrating can affect the operations onboard.   

Behavioural: Disengagement, and separation from others, conflict with others, refraining from speaking, thinking, or feeling about the traumatic event, loss of interest in previously enjoyable activities, suddenness or nervousness are the behavioural effects of stressors.   

It is imperative to develop a comprehensive strategy to address the mental health of seafarers that involves employers, industry stakeholders, and seafarers themselves. Maritime groups, shipowners, and regulatory agencies are working to enhance living conditions on board, offer sufficient medical facilities, and guarantee that seafarers have access to mental health care as part of their efforts to address seafarer wellness.  

Several technologies that offer resources, connectivity, and monitoring can be used to support the mental health of seafarers. They can be monitored in the areas of physical health, active time, heart rate and stress levels by wearing devices such as smartwatches. In the context of monitoring and managing their well-being, these data can be valuable. 

One such solution is Magellan X’s SOL-X. It is a connected worker platform that improves safety operations by anticipating incidents and improving compliance workflows. This solution is compatible with major connectivity protocols such as Wi-Fi, Bluetooth, and Long-Range Bluetooth.

 

Few solutions to address seafarers’ mental health and how SOL-X helps. 

To address these challenges, the maritime industry has been taking steps to prioritise mental health and SOL-X is playing an important role.   

Rest time – Work Rest hours monitoring  

Seafarers work long hours onboard leads to high fatigue which is the main cause of mental issues. Also, almost all psycho-physical skills, such as strength, speed, agility, coordination, decision-making, and/or emotional equilibrium, may be negatively impacted. Due to the amount of activity involved in working on merchant ships, fatigue appears to be inevitable.  SOL-X SmartWatch allows seafarers to track their work and rest hours. By efficiently managing working hours and workloads there is a lower risk of worker fatigue.  

Extreme heat stress  

Extreme heat is linked to elevated levels of irritation, depressive symptoms, and suicide rates. It may also have an impact on behaviour, leading to an increase in hostility. Also, elevated body temperature has been linked to issues related to memory, focus, and response. Prolonged exposure to high temperatures during sleep might aggravate and worsen symptoms related to mental health.  

The SOL-X SmartWatch measures the ambient temperature and humidity of the individual’s surrounding area and assesses potential heal-related risks. Seafarers onboard can stay alert and take precautions for their mental health.  

Fitness monitoring  

Physical activity plays an important role in improving mental health and overall well-being. Regular physical activity has been proven to have a variety of positive effects on mood, mental health, and brain function. It also gives the body a natural way to react to and overcome stress. Moreover, reaching fitness objectives and getting regular exercise may boost confidence and self-worth. Achievements in the physical realm support a healthy self-image. The SOL-X SmartWatch activity tracker feature helps in monitoring daily step goals based on industry standards and promotes healthy living among seafarers onboard. 

 

Seafarers Happiness Index  

In recent years there has been an increase in seafarer mental health awareness. This led to the development of several guidelines and policies to mitigate the issues seafarers are facing onboard and to promote overall well-being. The Mission to Seafarers conducts a quarterly survey called the Seafarer Happiness Index (SHI) to determine how those who work at sea are feeling. It contains questions to the seafarer on various aspects of their lives onboard like work-life balance, support from the crew and physical and mental well-being. The result of the survey helps key decision-makers and stakeholders in the Maritime industry to analyse the issues and areas of improvement. Having a data-driven worker safety solution can help to arrive at a more accurate Happiness index result and address the challenges in the seafarer’s health and well-being.  

Apart from using technology to improve seafarer well-being, maritime businesses can adopt steps like improved social interaction and adequate mental health awareness. They are vital to the overall well-being of seafarers. With the cross-culture and social barriers, seafarers should engage themselves in social activities onboard. By spending time with others or seeking support from others through conversations, seafarers can overcome the effects of isolation. Training sessions and workshops on mental health awareness to the seafarers could help shed light on the importance of mental issues and the significant need to address those.  

 

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Upstream operations play a crucial role in determining the availability of oil and gas resources in global energy markets. Midstream refers to the transportation and inventory management of O&G products. Midstream services include pipeline networks, transport services, and storage facilities. The midstream industry supports the efficient and effective transfer of commodities while mitigating potential bottlenecks. Downstream refers to the final stage that processes raw materials into valuable end products. It involves the production process of refining crude oil and processing natural gas. This stage creates products such as petrol and diesel. Downstream activities are crucial for meeting consumer demand and providing essential materials for other industries. Each stage of the O&G industry faces distinct challenges related to safety, regulatory compliance, environmental impact, and operational efficiency.With the help of comprehensive EHS solutions, companies like Magellan X are providing custom-tailored approaches to address these challenges and bring about positive change in these industries. Upstream Operations: Navigating Hazardous Worksites The upstream sector, responsible for producing crude oil in hazardous environments such as oil refineries, often involves strenuous physical activity and heavy machinery.The hazards and risks in this sector cannot be overstated. In 2021, the International Association of Oil and Gas Producers reported that fatalities and injuries on such worksites were on the rise, with 20 fatalities and a 10% increase (compared to 2020) in recordable injury rate.Magellan X's connected worker platform, SOL-X, can greatly enhance safety in these high-pressure environments. By combining advanced IIoT technology with AI analytics, the SOL-X platform provides near real-time visibility into the status of workers by using the SmartWatch wearable. Specifically, our SmartWatch can measure fatigue, monitor heat stress, and can be used by the workers to call for assistance.By implementing digital solutions such as SOL-X in heavy industries, upstream oil and gas operations can create a safer environment for the workers.Read more: How SOL-X Protects Workers Globally with their Industrial Safety Solutions Midstream Operations: Enhancing Efficiency The midstream sector involves transportation, storage, and distribution, and companies in this sector can greatly benefit from adopting inventory management solutions to increase efficiency.One such solution is Magellan X's PROPELLER, a mobile and Real-Time Location System (RTLS) inventory management solution, powered by IIoT technology.PROPELLER uses an RFID tagging system to catalogue spare parts and inventory contents. In the oil and gas industry, this can greatly reduce downtime and improve asset visibility. Other features such as mobile scanning, RFID tracking, and AI-powered analytics empower organisations to streamline inventory management using big data and reduce costs.Read more: The Future of Inventory Management – How IIoT is Changing the GameAnother solution by Magellan X is ecoMax, an analysis tool for industrial decarbonisation. ecoMax is highly compatible with midstream operations, as it aids organisations in engine monitoring, reporting CO2 emissions, and overall sustainability performance. AI-powered analytics help optimise and reduce fuel emissions on the vessel, leading to a lower carbon footprint as part of sustainable business practices. Downstream Operations: Promoting Safety and Compliance The downstream sector involves refining and distributing oil and gas products to end consumers. Safety, compliance, and operational risk management are crucial in downstream operations. As such, advanced technologies can play a big part in ensuring security and regulatory adherence.SOL-X provides robust tools to identify worksite hazards, minimise accidents, and ensure compliance with regulatory standards. The Control Of Work system provides a digital platform for task management and data collection. Its simple, streamlined approach encourages workers to comply with rules, manage permits, and check inventories.SOL-X also produces AI-powered, data-driven analytics, which helps organisations identify trends and areas that require improvement. It promotes safer work practices by allowing workers and supervisors to communicate with each other, helping to ensure safety standards are met. Improved worker accountability and situational awareness also help to cut down on safety incidents in the downstream oil and gas sector. Sustainable Solutions in the Oil and Gas Industry with Magellan X Magellan X understands the complexity of the oil and gas industry, and our solutions are designed to seamlessly integrate with existing systems and architecture. Our experienced engineers work together with you to make sure that the systems can fit smoothly into your operations, with tailored solutions for each industry.With our cutting-edge solutions, organisations can navigate industry challenges, achieve their EHS commitments, and contribute to a sustainable and efficient future. From mining in the upstream sector, and transportation in the midstream sector, to oil refining in the downstream sector, Magellan X supports clients at every stage.Explore Magellan X's solutions and contact us today, to witness the transformation of your organisation into a more sustainable, efficient, and responsible industry leader.
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    © 2026 SOL-X Pte. Ltd. All rights reserved.

    SOL-X PTE. LTD.
    LEGAL NOTICE
    (TERMS AND CONDITIONS OF USE)

    1. Use of the SOL-X Website

    By accessing, browsing and using this website or downloading data, material, text, images, videos or audio etc. from the website, you accept without limitation or qualification these Terms and Conditions. SOL-X Pte Ltd. (“SOL-X”) reserves all rights to amend or revised these Terms and Conditions and any services, data or information contained in or related to this website without prior notice. As such you are advised to regularly access these Terms and Conditions.

    2. Copyright

    All title, right and interest in trademarks, trade secrets, copyrights and other intellectual property rights of whatsoever nature in respect of or connected to this website shall vest and remain with SOL-X.

    All trademarks, trade secrets, copyrights and other intellectual property shall be protected by the applicable laws and shall not be used in any way without the prior written permission of SOL-X.

    3. Hyperlinked Website

    You may come across independent websites, hyperlinked to SOL-X’s website (“Hyperlinked Website”). Kindly be informed that SOL-X has no control over the content of such Hyperlinked Website nor provides any warranty, representation or indemnity whatsoever in relation thereto. SOL-X shall not be deemed to endorse or accept responsibility of a hyperlink to or from a Hyperlinked Website.

    4. Received Information

    Information and data provided to SOL-X is furnished at the sender’s risk. Subject to the terms of any express undertaking or agreement, SOL-X makes no understanding to keep such information or data confidential to the extent permitted by applicable laws. SOL- X assumes no responsibility for loss or, unjustified access or alteration to, or transfer (whether or not erroneous or unjustified) to any third party, data or information provided to SOL-X.

    5. Privacy Policy

    Any personal data provided to SOL- X through this website will be used in accordance with SOL-X’s Privacy Policy. You may refer to SOL-X’s Privacy Policy here.

    6. Exclusion of Liability

    While SOL-X has made every attempt to ensure that the information contained in this website is accurate and up to date, SOL-X is not responsible or liable for any errors, inaccuracies or omissions, misuse or conversion of any data or information contained in, or derived from this website, or from the results obtained from the use of any data or information.

    All information on this website is provided “as is” with no guarantee of completeness, accuracy, timelines or of results obtained from the use of this information and without warranty or representation of any kind, expressed or implied.

    SOL-X provides no warranty, representation or indemnity that the use of material displayed on the website will not infringe the intellectual property rights of third parties.

    SOL-X and/or its associated companies, directors, officers, employees, agents or representatives shall not be liable for any viruses or other malicious activities of whatsoever nature that may infect your computer, any other hardware, software or IT systems or other property on account of your accessing, browsing and/or using this website and any of its services or downloading of any material, data, text, images, video or audio from the website. SOL-X shall not be liable for any damages whatsoever due to a third party’s unjustified access to the website, passwords, data or information on the website.

    SOL-X advises you to take the necessary measures to ensure that your computer, any hardware, software or other IT systems or other property are adequately protected from viruses or other malicious activities.

    SOL-X and/or its associated companies, directors, officers, employees, agents or representatives shall not be liable for any decision made or action taken in reliance on the information on the website or for any loss, damage or claims of whatsoever nature (including but not limited to indirect and consequential loss) arising out of access to or use of this website, or its services, even if SOL-X is expressly advised of the possibility of any loss, damage or claims.

    7. Law and Venue

    This website, including these Terms and Conditions, shall be governed by the laws of Singapore and subject to the exclusive jurisdiction of the Courts of Singapore.

    8. Unlawful Activities

    SOL-X views seriously any unauthorised access (whether malicious or otherwise), alteration or modification of its website and/or the contents therein and will not hesitate to initiate and pursue appropriate legal action (civil or criminal) under the applicable laws.

    9. Contact

    If you have any questions or comments about the use of this website or your dealings with this website, you can contact: info@sol-x.co

    Last Updated: 18 July 2024

    SOL-X PTE. LTD.
    PRIVACY POLICY

    SOL-X Pte. Ltd. (“SOL-X”, “we”, “our” and/or “us”) is committed to safeguarding the Personal Information of our customers, vendors and users (“User” and/or “you”) who visit our website (“Website”). This privacy policy (“Privacy Policy”) sets out the ways in we collect your Personal Information, the purposes for which we use it and the instances where we share it with other individuals and organisations. “Personal Information” means any information relating to an identified or identifiable individual.

    If you are an existing customer or vendor of ours, or a representative of an existing customer or vendor of ours, further details about how we use your Personal Information are set out in your/your employer’s customer/vendor contract with us. We may provide further notices to you at the point we collect your Personal Information, which will highlight any further information relating to our use of that Personal Information and, where applicable, provide you with the ability to opt in or out of selected uses.

    This Privacy Policy is intended to explain our privacy practices and covers the following areas:

    1. What Personal Information about you we may collect;
    2. How we may use your Personal Information;
    3. How we protect your Personal Information;
    4. Contacting us and your rights to access and update your Personal Information; and
    5. How changes to this Privacy Policy and the Cookie Policy will be made.

    This Privacy Policy applies to the activities for which SOL-X is a “data controller” which means that SOL-X decides why and how Personal Information is processed. SOL-X may also process User’s Personal Information as a “data processor” in the context of the services we provide to our customers. When we process Personal Information on behalf of our customers, customers determine “why” and “how” the Personal Information is processed. To learn more about the processing of your Personal Information in this context, please refer to their respective privacy policies.

    If you are based in the European Economic Area (“EEA”) or the United Kingdom (“UK”) during your interactions with us (other than solely for travel purposes), the laws in those countries require us to provide you with additional information about our processing activities. We have included this information in the European Appendix.

    1. Personal Information we may collect about you

    We will collect and process all or some of the following Personal Information about you:

    1.1 Personal Information you provide to us► Personal Information that you provide to us, such as when using the contact form on our Website, including your name, email address, other contact details;

    1.2 Personal Information you provide when applying for a role at SOL-X► if you apply for a role at SOL-X through the Website, we may collect, where permitted by law and appropriate, your CV or résumé and contact details. We may also undertake criminal records or financial probity checks or other independent searches to assess your suitability for the position where permitted by, and in accordance with, applicable laws;

    1.3 Our correspondence► if you contact us, we will typically keep a record of that correspondence;

    1.4 Your feedback► we may ask you for feedback from time to time, that we use to help us to improve our service; and

    1.5 Website and communication usage► details of your visits to our Website and Personal Information collected through cookies and other tracking technologies including, but not limited to, your IP address and domain name, your browser version and operating system, information about your device, traffic data, location data, web logs and other communication data, and the resources that you access.

    2. How We Use Your Personal Information

    In this section, we set out the purposes for which we collect, process, store and use Personal Information described above:

    2.1 To communicate effectively with you and conduct our business ► to conduct our business, including to respond to your queries, to otherwise communicate with you, or to carry out our obligations arising from any agreements entered into between you and us;

    2.2 To assess your application for a role at SOL-X ► to assess your application prior to entering into an employment contract with us and pursuant to laws to which SOL-X is subject (e.g. in relation to equal opportunities). This processing is a necessary pre-condition of entering into any future contract with you and for SOL-X to fulfil its employment duties with respect to other employees and you (should you be employed by SOL-X). If you are unable to provide us with the Personal Information we request for this purpose, we may be unable to assess your appropriateness for the job applied for or to communicate with you.

    2.3 To provide you with marketing materials► to provide you with updates and offers, where you have chosen to receive these. We may also use your Personal Information for marketing our own products and services to you by post, email, and phone and, where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing.  We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you or you may opt out by contacting us as set out in the “Contacting Us” Section 4.2 below.

    2.4 For research and development purposes ► to analyse your Personal Information in order to better understand your and our clients’ business and marketing requirements, to better understand our business and develop our products and services;

    2.5 To monitor certain activities► to monitor queries and transactions to ensure service quality, compliance with procedures and to combat fraud;

    2.6 To inform you of changes► to notify you about changes to our services and products;

    2.7 To ensure website content is relevant► to ensure that content from our websites is presented in the most effective manner for you and for your device, which may include passing your data to business partners, suppliers and/or service providers;

    2.8 To re-organise or make changes to our business► in the event that we: (i) are subject to negotiations for the sale of our business or part thereof to a third party; (ii) are sold to a third party; or (iii) undergo a re-organisation, we may need to transfer some or all of your Personal Information to the relevant third party (or its advisors) as part of any due diligence process for the purpose of analysing any proposed sale or re-organisation. We may also need to transfer your Personal Information to that re-organised entity or third party after the sale or reorganisation for them to use for the same purposes as set out in this Privacy Policy.

    2.9 In connection with legal or regulatory obligations► We may process your Personal Information to comply with our regulatory requirements or dialogue with regulators as applicable which may include disclosing your Personal Information to third parties, the court service and/or regulators or law enforcement agencies in  connection  with  enquiries, proceedings or investigations by such parties anywhere in the world or where compelled to do so.  Where permitted, we will generally direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime.

    3. Transmission, storage and security of your Personal Information

    3.1 Security over the Internet

    No data transmission over the Internet or website can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your Personal Information in accordance with applicable privacy and data protection laws.

    All Personal Information you provide to us is stored on our or our subcontractors’ secure servers and accessed and used subject to applicable security policies and standards.

    3.2 Sharing Your Personal Information

    We may disclose Personal Information for the purposes we explain in this notice to service providers, contractors, agents, advisors (e.g. legal, financial, business or other advisors) that perform activities on our behalf and to other third parties in connection with our legal and regulatory obligations (as described above).

    Our Website may contain links to other third-party websites. If you follow a link to any of those third-party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your Personal Information.  Please check these policies before you submit any Personal Information to such third-party websites.

    3.3 Export to other countries

    Your Personal Information may be accessed by staff or suppliers in, transferred to, and/or stored at, a destination outside the country in which you are located, whose data protection laws may be of a lower standard than those in your country. We will, in all circumstances, safeguard Personal Information as set out in this Privacy Policy.

    3.4 Retention of Personal Information

    Our retention periods for Personal Information are based on business needs and legal requirements. We retain Personal Information for as long as is necessary for the processing purpose(s) for which the Personal information was collected, and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired, or to comply with regulatory requirements regarding the retention of such data. When Personal Information is no longer needed, we either irreversibly anonymise the data (and we may further retain and use the anonymised information) or securely destroy the data.

    4. Your Rights and Contacting Us

    4.1 Updating Personal information

    We will use reasonable endeavours to ensure that your Personal Information is accurate. In order to assist us with this, you may notify us of any changes to the Personal Information that you have provided to us by contacting us as set out in the “Contacting Us” Section 4.2 below.

    4.2 Contacting Us

    If you have any questions in relation to this Privacy Policy, please contact our data protection officer at info@sol-x.co or write to us at: 65 Chulia Street #48-03/04, OCBC Centre, Singapore 04951383.

    4.3 Changes to our Privacy Policy

    We may change the content of our Website and how we use your Personal Information from time to time. If we change this Privacy Policy, we will update the date it was last changed below.  If these changes are material, we will indicate this clearly on our Website.

    European Appendix

    The European Appendix to this Privacy Policy applies if you are based in the EEA or the UK during your interactions with us (other than solely for travel purposes) and SOL-X processes your Personal Information as a data controller.

    It sets out the additional information that we are required to provide you under European data protection law (“EU DP Law”), including information about rights that you have in relation to your Personal Information that we handle.

    Why we collect your data, and who we disclose it to

    Under EU DP Law, we are required to inform you of the “lawful bases” on which we rely to process your Personal Information. Below we set out the purposes for which we collect and use Personal Information and the “lawful bases” that we use for each of the purposes mentioned in Section 2 of this Privacy Policy. You can find an explanation of each of the grounds relied on below:

    EU Use Bases Table

    Processing activity Reference to Privacy Policy Lawful bases
    Purpose for which we collect and use personal information
    To communicate effectively with you and conduct our business
    2.1
    • contract performance
    • legitimate interests (to enable us to perform our obligations and provide our services to you)
    To assess your application for a role at SOL-X
    2.2
    • contract performance
    • legal obligations
    • legitimate interests (to enable us to fulfil our employment duties with respect to other employees and you (should you be employed by SOL-X)
    To provide you with marketing materials about SOL-X’s products and services
    2.3
    • consent
    • legitimate interest (to keep you updated with news in relation to our products and services)
    For research and development purposes
    2.4
    • legitimate interests (to allow us to improve our products and services)
    To monitor certain activities
    2.5
    • legal obligations
    • legal claims
    • legitimate interests (to ensure that the quality and legality of our services)
    To inform you of changes
    2.6
    • legitimate interests (to notify you about changes to our products and services)
    To ensure website content is relevant
    2.7
    • legitimate interests (to allow us to provide you with the content and services on the websites)
    To re-organise or make changes to our business
    2.8
    • legitimate interests (in order to allow us to change our business)
    For compliance, including enforcing our rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency
    2.9
    • Legal obligations
    • Legal claims
    • Legitimate interests (to defend, prosecute or make a claim against you, to cooperate with law enforcement and regulatory authorities)
    Use Bases
    Consent: where you have consented to our use of your Personal Information (you will have been presented with consent language in relation to any such use), You have the right to withdraw any consent you previously provided to us regarding the processing of your Personal Information, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before your consent withdrawal. You may withdraw your consent by contacting us as set out in Section 4.2 (Contacting Us) of this Privacy Policy.
    Contract performance: where your Personal Information is necessary to enter into or perform our contract with you.
    Legal obligation: where we need to use your Personal Information to comply with our legal obligations.
    Legitimate interests: where we or a third party have a legitimate interest in using your Personal Information. We only rely on our or a third party’s legitimate interests to process your Personal Information when these interests are not overridden by your rights and interests.
    Legal claims: where your information is necessary for us to defend, prosecute or make a claim against you, us or a third party.

    Where applicable, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so. If you do not provide Personal Information when requested, you may not be able to benefit from our service if that information is necessary to provide you with it or if we are legally required to collect it.

    Export outside the EEA

    Your Personal Information may be accessed by staff or suppliers in, transferred to, and/or stored at, a destination outside the country in which you are located, including Singapore, whose data protection laws may be of a lower standard than those in your country. We will, in all circumstances, safeguard Personal Information as set out in this Privacy Policy.

    Where we transfer Personal Information from inside the EEA to outside the EEA, we may be required to take specific additional measures to safeguard the relevant Personal Information. Certain countries outside the EEA have been approved by the European Commission as providing essentially equivalent protections to EEA data protection laws and therefore no additional safeguards are required to export Personal Information to these jurisdictions (please see the full list here: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en). In countries which have not had these approvals, we will establish legal grounds justifying such transfer, such as EU Commission-approved model contractual clauses, or other legal grounds permitted by applicable legal requirements.

    Please contact us as set out in Section 4.2 (Contacting Us) of this Privacy Policy if you would like to see a copy of the specific safeguards applied to the export of your Personal Information.

    Your Additional Rights

    If you have any questions in relation to our use of your Personal Information, you should first contact us as Section 4.2 (Contacting Us) of this Privacy Policy. Under EU DP Law, you may have the following additional rights in relation to your personal information to those set out in this Privacy Policy. Under certain conditions, you may have the right to require us to:

    • provide you with further details on the use we make of your information;
    • provide you with a copy of information that you have provided to us;
    • update any inaccuracies in the Personal Information we hold (please see Section 4.2 of this Privacy Policy);
    • delete any Personal Information the we no longer have a lawful ground to use;
    • where processing is based on consent, to withdraw your consent so that we stop that particular processing (please see Section 2.3 o f this Privacy Policy in relation to marketing);
    • to ask us to transmit the Personal Information you have provided to us and we still hold about you to a third party electronically;
    • object to any processing based on the legitimate interests ground unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights; and
    • restrict how we use your Personal Information whilst a complaint is being investigated.

    Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege).  If you exercise any of these rights, we will check your entitlement and respond in most cases within a month.

    If you are not satisfied with our use of your Personal Information or our response to any exercise of these rights you have the right to lodge a complaint with a data protection regulator in your country of residence, place of work or where an incident took place.

    Contacting Us

    If you have queries about any part of this European Appendix, please contact us as set out in Section 4.2 (Contacting Us) of this Privacy Policy.

    If after contacting us you do not feel that we have adequately addressed your concerns, you may contact the data protection regulator in your country (the EEA data protection regulators are listed here: https://edpb.europa.eu/about-edpb/about-edpb/members_en).

    Last Updated: 18 July 2024

    SOL-X PTE. LTD.
    COOKIE POLICY

    1. Use of Cookies

    By browsing or using the SOL-X Website (“Website”), you consent to our use of cookies to collect information on your Website usage data and improve your online experience when browsing or transacting using the Website.

    A cookies is a small file placed on your computer’s hard drive that helps to analyse web traffic or let you know when you visit a particular site, and can include information about the way you use a website, your choice of internet browser, the type of device you are accessing from, and where you are in the world. In particular:

    • Cookies allow web applications to tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences, but a cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.
    • Traffic log cookies enable us to identify which pages are being used and help us to analyse data about webpage traffic to tailor services to your needs. The information is used for statistical analysis, and the data is removed from the system thereafter.

    You can choose to accept or decline cookies in the course of browsing the Website. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Website.

    2. Contact

    If you have any questions or comments about the SOL-X’s cookie policy, you can contact: info@sol-x.co

    Last Updated: 18 July 2024